Why social media schadenfreude is scarier than swine flu

There’s a particularly startling epidemic happening in the online world, which I’m noticing mainly in Toronto of late.  It might just be the 2.0 version of the classic Canadian tall poppy syndrome, but this strain is turning out to be stronger & scarier than swine flu.  Victims are compelled (nay, forced?) to gush out unnecessary mea culpas, fall on their twittering swords & hide in abject terror of the virus reappearing.  It disguises itself as a ‘transparency’ inoculation or an ‘authenticity’ booster shot, but there is only one diagnosis for the unfortunate malady-stricken online risk-takers – they’ve been bitten by social media schadenfreude.

Now I’m the first to grab the popcorn when things get spicy on the political scene, and don’t get between me and my indierock drama…BUT when it comes to jumping down people’s throats in an online/professional context…I get a little…empathetic.  By the luck of astrologically-aligned-nerd-stars, my salty slangly casual language whilst pitching bloggers, writing content & generally floundering through life has not put in me in this position.  According to the law of averages, until I am drafted to the WNBA, I will soon play the role of the  ‘social media practitioner’ or ‘community member’ receiving a thorough ego trouncing from the peanut gallery.  {In fact, if those web gremlins continue to highjack a lovely microsite/app-project we’re eager to seed/launch I might be in this position early next week :) }

We all make mistakes.  If we’re doing right by our clients, we aren’t just going through the same-old super-safe motions developing & executing campaigns.  Ask any stellar standup comedian.  Some jokes kill and some jokes bomb.  That’s life.

So on this turkey weekend eve, let’s be thankful that there are social media peeps still taking risks, let’s remember that when this happens with ad campaigns we think it’s unique & quirky & let’s consider the embarassment of riches we have in terms of attending awesome events.  Before you pile on to critique someone going out on a limb or trying something new or having an opinion…ask yourself if you really want to end up like these dudes:

Enough with the peanut gallery already

*Massive full disclosure – A staffer at Social Media Group is my basketball bud & I have been known to enjoy cheap soft-serve ‘ice cream’ with Refresh Events founder.

As they try to change their worlds, are immune to your consultations

Been reviewing relatively recent Toronto plan-undoings that involve citizens rallying around a piece of property & pushing back – online, natch.  What drew me to the first was plain’ol’personal interest & proximity – the No Big Box in Leslieville campaign.  Take a boo at their webpage - it’s nothing special.  But it worked.

The second was brought to my attention by a clued-in-colleague with a nose for all things green’n'municipal – the Strachan bridge offered up by Metrolinx.   This advocacy group’s site is even less stunning – how the heck do you navigate this thing?  Who came up with that rambling acronym? (stands for “STOP METROLINX Super-Bridge on Strachan Ave”, FYI) Where do those hot models live?  But it worked.

Finally, a photo-journo extraordinaire reported Home Depot’s foiled plans, which made us realize that local hardware handymen can’t do it nor can they help.   Although Home Depot cited economic concerns were behind their retrenchment, there was little to no local lurv & my *super thorough* online investigation includes year+ of grumblings & mumblings…

So wha’happen?

As much as I’d love to blame the developers for not wielding flashy splashy sites to dazzle & inform residents, it’s easier than that.

There’s nothing high tech, high falutin’ or high octane about the anti-project sites & their successful offshoots – Facebook groups & online petitions.

It’s the basic call-to-arms simplicity that saved the day in the two most recent examples.

Check your options on the No Big Box site:

  • Sign & Circulate a FAQ sheet or Petition (downloadable in PDF & Excel, respectively)
  • Display a No Big Box in Leslieville Poster in the window of your home or business (downloadable in 2 sizes, B&W or colour, in PDF)
  • Attend an OMB meeting (dates updated on homepage/only page & OMB’s website offered in case user can’t attend a ‘real life’ meeting)

Same with the Strachan’ites:

  • Regular updates from municipal & provincial politicos
  • Email blast cross-posted on homepage
  • Drive to petition, Facebook Group, Photo Gallery of plans

Although it’s far less straightforward than the Leslieville gang, it acted as a vital hub for anyone searching for information about the bridge & immediately offered actionable tasks to affect change.

From feedback posted by the publicspaceratti after new non-bridgey-plans were announced, the community appears pretty happy with Metrolinx’s compromise.

So what can we learn from these two successful online grassroots campaigns & one scared-off developer?

You can quickly frame the discussion & perception of a project by mounting a simple online campaign HQ that offers basic information, easy-to-understand & actionable tasks, & multiple off-shoots (petitions, Twitter, Facebook groups, e-mail signups, links to authorities) for your supporters to review, repurpose & redistribute.

Developers, investors, corporations & local politicians can learn a great deal from the momentum built on these sites, the frequent maintenance, updates, engagement, as well as the clarity with which they describe a problem/plan & offer immediate levers to send feedback.

Establishing in-real-life consultations – as well as concurrent online fora – is only the first step – executing these events & maintaining the web properties has to be conducted transparently, while prioritizing frequent updates, accessibility & ease-of-use.

Easy.