Off the beaten path…

The most gratifying part of this weekend’s PodCampToronto was taking in some wonderful panels by the ‘indies.’ As much as I love cutting up social media experts/rockstars/gurus, something drew me away from the tried & true themes of measurement/ROI/outreach/community-building & instead plopping into fascinating (niche, obscure & quirky, oh my!) conversations & case studies.

This disinclination to attend the ‘usual’ seminars isn’t because I’m too ‘advanced.’ Honestly, it’s the embarrassing behaviour of more than 1/2 the audience…the eye-rolling, gum-popping, pen-clicking “Getta-loadda-Captain-Obvious” routine is even getting old even for me…

Like it or not, this internet thing’s caught on - one person’s ‘obvious’ is another person’s paradigm-shift.  Instead of acting like a too-cool-Anglo teen trapped in an ESL course, if you’re ever in an unsatisfying session at an unconference (or anywhere except for a client meeting for that matter…) try this remedy: quietly grab your $#it, stand up, politely pop out of the room & find something else to enlighten you.

Trust me, the content is almost always there in spades, you just need to seek it out.  Even if the actual tools being discussed weren’t relevant to my life/work (audio podcasts are not my thing, outside of Stone’s Throw’s irregular mixes and DJ sessions), it was a perfectly-timed integrity-recharge to be around so many people passionately plugging away on their sites & sounds.

Some great summary blog posts are already floating around the interwebs, so I’ll keep this short…One session that struck me with its thoughtful layout, great research, good use of storytelling and composed, humble presenter was  Totally Filmi’s Katherine Matthews case study-style presentation of the YouTube premiere of Bollywood film ‘Striker‘. ‘@KayMatthews,’ as she’s known on Twitter, opened my eyes to the sophisticated vast communities assembling around cult film genres in spaces that I’d ignorantly assumed could only be built by/for music nerds (tho not so ignorant as to think that Bollywood is a niche genre, *insert Parry Sounder joke here*, Striker’s part of a sub-genre called ‘hacka’ (sp?) <- thanks to quick fact-check by Kay, it’s spelled “Hatke,” which broadly means outside of the mainstream)

Listening to Katherine describe the smaller studio’s use of its limited promotion budget to invest in social media outreach, how actors engaged fans/viewers in conversations about the film on Twitter & how everyone keeps these conversations afloat despite Striker taking a nosedive at the domestic box office checked off the usual fuzzy case study ingredients for social media conferences…What was especially interesting in her session was her mention of the download tracking, traffic screening, monitoring of commenting patterns, which will better inform international distribution of the Studio18 films (& likely films released by competitors, too) in the future.

Any thoughts on (booming voice) the future of podcasting?  It’s still highly unlikely that I’ll subscribe to any of the awesome content I was exposed to this weekend because I love my iPod for songs, not for chats…but I have no qualms about subscribing to an awesome frequently updated YouTube channel, programming it into FrontRow & checking it regularly…Which has led to recent musings about dabbling in serialized video content.  Do many of you subscribe to ‘indie’ YouTube channels?  Do you bother to upload the content to your iPod/iPhone? Desktop only? Very interested to hear back….

Why social media schadenfreude is scarier than swine flu

There’s a particularly startling epidemic happening in the online world, which I’m noticing mainly in Toronto of late.  It might just be the 2.0 version of the classic Canadian tall poppy syndrome, but this strain is turning out to be stronger & scarier than swine flu.  Victims are compelled (nay, forced?) to gush out unnecessary mea culpas, fall on their twittering swords & hide in abject terror of the virus reappearing.  It disguises itself as a ‘transparency’ inoculation or an ‘authenticity’ booster shot, but there is only one diagnosis for the unfortunate malady-stricken online risk-takers - they’ve been bitten by social media schadenfreude.

Now I’m the first to grab the popcorn when things get spicy on the political scene, and don’t get between me and my indierock drama…BUT when it comes to jumping down people’s throats in an online/professional context…I get a little…empathetic.  By the luck of astrologically-aligned-nerd-stars, my salty slangly casual language whilst pitching bloggers, writing content & generally floundering through life has not put in me in this position.  According to the law of averages, until I am drafted to the WNBA, I will soon play the role of the  ’social media practitioner’ or ‘community member’ receiving a thorough ego trouncing from the peanut gallery.  {In fact, if those web gremlins continue to highjack a lovely microsite/app-project we’re eager to seed/launch I might be in this position early next week :)}

We all make mistakes.  If we’re doing right by our clients, we aren’t just going through the same-old super-safe motions developing & executing campaigns.  Ask any stellar standup comedian.  Some jokes kill and some jokes bomb.  That’s life.

So on this turkey weekend eve, let’s be thankful that there are social media peeps still taking risks, let’s remember that when this happens with ad campaigns we think it’s unique & quirky & let’s consider the embarassment of riches we have in terms of attending awesome events.  Before you pile on to critique someone going out on a limb or trying something new or having an opinion…ask yourself if you really want to end up like these dudes:

Enough with the peanut gallery already

*Massive full disclosure - A staffer at Social Media Group is my basketball bud & I have been known to enjoy cheap soft-serve ‘ice cream’ with Refresh Events founder.

Beyond adoption - considering NGO’s social media intentions

It’s been a long non-blogging stretch, which included live music (natch), a bday (piñata & nacho-enhanced), driver’s ed (2nd time’s a charm, right?), domain registration lapse (ack!) & details emerging on what could be the wildest winter ever…

Thankfully, the key sanity check (outside of running/air-drum solo’ing) has been reading.  One of the best nerdy reads in a long while has been the Hatcher Group’s recent report ‘New Media & Social Change: How Nonprofits are Using Web-based Technologies to Reach their Goals.’ Despite the sins of unnecessary capitalization, this is a punchy report worth downloading regardless of whether you or your clients are in the nonprofit sector.

Why is the Hatcher report, which is filled with some good ‘how-tos’ & tip sheets, different than the usual freebie ebooks or ‘top ten’ digg/delicious-bait blog posts?  It’s the data peppered throughout the report, which was culled from a relatively recent survey (May 2009).  The survey asked 70 key questions to gauge 30 NGOs’ new media interest & experience.  Most telling were these statistics confirming NGOs’ attuned state regarding the online world:

  • 53% ‘infrequently’ & 30% ‘frequently’ perform blogger outreach (& 57% spend at least 1-2 hours a week doing so)
  • 73% frequently monitor blog references to their organization &/or issue
  • 60% increased their fanbase, 40% increased web traffic & 20% increased media coverage thanks to Facebook

It’s valuable to stay on top of this sector’s digital communications habits because it’s planting social media seeds in the most fertile ground.  This fertility is thanks to two factors - the necessity of very cost-conscious tool-use & a youngish workforce with a seemingly limitless supply of passion for their cause.

About this time last year, I drafted an interview list for a winter interview circuit of New York, Washington DC, Los Angeles & San Francisco.  A large percentage of the almost 30 interviewees were working for social change either in-house at non-profits or at agencies dedicated to the nonprofit sector.  While almost all of the interviewees were at or near the cutting edge of online tool adoption & seamlessly integrating digital communications into their organization’s overall plan, the Hatcher Report is a valuable sample of an average NGOs’ habits.

To demonstrate the more realistic snapshot & less experimental respondents, check out this survey response about the aims of an organization’s blogger outreach:

  • 91% of organizations hoped to reach media
  • 83% wanted advocates, legislators &/or staff to take note
  • 70% sought the general public’s engagement through this unique digital channel

Perceiving online communications & blogger outreach as primarily a ‘means to an end’ for mainstream media coverage is a somewhat disheartening response from almost all 30 groups the Hatcher Group surveyed.  While blogs can break or popularize stories before they are reported in newspapers or on television, the 91% wish to affect MSM left me worrying that blogger outreach wasn’t being executed with the best intentions, & as a consequence, without the most tactful approach.

Am I being completely paranoid?  It seems odd that there was a 20% gap between NGOs who considered the ‘general public’ as a separate entity worth speaking with via blogs vs. feeding messages to the masses in a backdoor fashion via blog authors.  Regardless of this concern, the report is a great short read & in addition to the data offers short & sweet reminders about best practices in conducting campaigns online.

Labour Day of Love

My long weekends begin & end with an epic trek to the Sound & involve spending overdue time with the fam.  Despite the gorgeous clear skies, fresh rural Ontario air & infinite opportunities to sing ‘Save a horse, ride a cowboy’ at karaoke, I usually end up splitting this free time 50/50:  sleeping in & nerding out.

This weekend was no different - nerdery included a docu-binge, interesting new client/sector reading, and indulging in a thorough leisurely read of the Pew Internet & American Life Project report on The Internet & Civic Engagement, which was released just last week.

If the impact of the internet on political participation is at all of interest, download the entire report - it’s less than 70 pgs (incl. big’ol’graphs!) - not a massive undertaking, I swear :)

A gem gleaned/interpreted from the report is that once someone becomes involved in politics online - not necessarily partisan - they are on a slippery slope to nerdsville.  Posting a blog comment is practically a gateway drug for full-on civic engagement - next thing you know they’re signing petitions, writing their local representatives, writing & posting material themselves…& even donating cash.  Who knows what they’re doing in the streets to get this money to pass on to organizations & campaigns.

  • 19% of Americans online had posted material about political &/or social issues or used a social network for civic/political engagement
  • This crew was disproportionately young, of course, & also don’t show as much of an old/rich/educated socio-econo slant compared to other engagement measures such as donations & volunteering.
  • 61% of politically active online Americans signed petitions (vs. 32% of all adults)
  • 50% of online politicos have contacted an official directly.  (Very cool to note that satisfaction rates for contacting political officials was equal online/offline)

The authors posit that social media could alter the vast majority political participants being well off/educated.  The catch is ensuring that newly recruited online politicos start affecting change IRL.  We all know how easy it is to comment on a Facebook/blog post, or ping off a petition - but ratcheting up the free-time donation to include face-to-face canvassing, volunteering & other vital parts of being a ‘real’ citizen are tougher to nail down.

Now this is usually the part of the blog post where I complain about not having similar report from a Canadian thinktank or pollster, but that’d be unfair.  In April’09 Elections Canada published a Working Paper on ‘Youth Electoral Engagement in Canada.’ Thankfully I CAN complain about the age of the data - most recent year in the report was 2006.  The authors have similar conclusions regarding age/income/education as being the three determining factors in political participation as Pew.  The highest engagement levels create this familiar demographic combo: Older religious married born-in-Canada men who earn more than $40K with post-secondary education in rural communities.  Of these factors, being born in Canada was the #1 influencer, with post-secondary education a close runner-up.

Although I whinge about the age of the Elections Canada data, (even Pew study authors admit that without cell-phone owners included in their survey they’re not getting a true glimpse of the younger cohort) there’s a great section on ‘Why is youth turnout so low?’ that has a fantastic summary of previous political science theories on declining engagement.  Citing Cart & Eagles, among many other political scientists, the authors state:

“…the way election campaigns are run may be partly responsible for the turnout decline…traditional door-to-door canvassing has a powerful impact on turnout…evidence that direct candidate contact with voters has been decreasing over time, as parties have devoted more attention to the media…may have contributed to lower turnout, although it is not clear why this should have affected the youth more than older people.”

I couldn’t agree more.  Although online content is a great source for spreading information/sparking discussion/priming donations about politics & social issues, until the user becomes engaged with an issue to the point of ponying up volunteer-time - online engagement is a series of soon-forgotten empty gestures (green avatars, anyone?).

This ends tonight’s nerdcast - I’ll be online less this week because of an especially short work week for less than awesome reasons.  Heartfelt thanks to everyone who’s helped thus far (whether you know it or not :) ).  Equal gratitude goes out to a flexible employer & helpful IT crew who’re eager to lend wireless routers, webcams & laptops during a time of coccooning.

Why online protests fail IRL

What do KISS, IKEA & Muslim women have in common? Unfortunately there’s no snappy punchline, it’s just an excuse to weave a nerd narrative through a bunch of interesting news stories.

I’m sure by now you’ve got your Oshawa B&B resos, relieved to hear the city’s glam-rocker residents’ KISS ARMY allegiance wasn’t in vain. The band ran a straightforward prove-how-much-you-love-us online contest, which was styled like a petition, requiring city residents to submit email addresses, & promised a concert for the winning city (regrettably it was a KISS concert).  After the band announced the winning city, they published a tour schedule that did not include Oshawa. Now, it doesn’t take Columbo to examine a tour schedule & discover a gap that is geographically & schedule-wise able to accommodate a ’secret’ show or ‘by popular demand’ second night in a venue (Hello Wilco, Welcome to Massey Hall x2!).  Nonetheless, the interwebs’ hyper hypos have an irrepressible impulse to stretch their harnesses.  The city was up in arms, thousands joined Facebook protest groups, locals became ‘representatives’ on news outlets, fansites heaved & a PR maelstrom ensued.  Can’t completely blame unnerved fans for their reaction, but it proves that an online ‘petition’ campaign banking on engaging region-specific communities must reach all stakeholders clearly, consistently & concurrently - online & in ‘public’/mainstream media messaging - or face the wrath of multiple red-dye-tongue-waggings.

From KISS to kisses, The Times’ Freakonomics blogger Steven Dubner references gay rights kissing protests in Salt Lake City (or ‘IRL’ - in real life) in a fantastic quorum post called ‘How Much Do Protests Really Matter?’.  It’s a great long piece that highlights some of the most effective protests throughout history - & puts the KISS KRAP, ridiculous IKEA font fiasco & the ultimate online overreaction of #AmazonFail (of which Shirkey’s blushing reflection is the best) - into perspective.  Kent State, this ain’t. Aside from totally dismissing the online flareups, what can be gleaned from recent issues that’ve made their way into the mainstream?

One positive example of addressing consumer concerns straight-on is the triage-style response from Tim Horton’s to their comp’ed coffee clusterfritter.  After being accused of supporting anti-gay groups, HQ calmly, widely, publicly stated otherwise, while explaining the franchisee relationship & corporate values in a balanced manner.  Though they’ll go down in Twitter history as being ‘too slow’, realistically a major multi-national addressing an online issue centered on a (not ideal ideologically…) backwoods charity BBQ in less than 48 hours (counting weekend days…sadly the downside of our email era is expectation to check 24/7) is approaching impressive.

Finally, last Sunday’s NYTimes magazine on women’s issues had a special ‘The Medium’ column on Feminist Hawks by Virginia Herrernan. It illustrates how ‘motherhood’ issues (for lack of a better word…) can be repackaged, re-purposed & emailed for protest campaigns under new auspices.  In this case an anti-Afghan outlook was wrapped in women’s rights.  Herrernan tracked a popular email petition propelled by pundits such as David Horowitz that sought signatures supporting persecuted Muslim women, but stated military aggression was the solution to women’s liberation.  “This material is expected to help seal Horowitz’s general case for the war on terror, though he has not yet changed the name of his cause to, say, the war on misogyny.”

It might be hard to assign a #fail to online protests writ large, but the summer months brought a new level of inane chatter that could be called out & calmed down as the temperature drops & leaves begin to fall.  Creating online communities, sharing fact-checked/substantiated information & organizing IRL events is one of the strengths of the internet.  Our creative communities’ ongoing successes in subverting negative legislative/funding changes & presenting a strong case for supporting the arts is my favourite example of combining social networks, multimedia & the power of assembly to affect legislative change & public discourse.  Maybe revisiting the history of protests & learning from past well-informed, organized, thoughtful participants, will remind us of this.  You’ve been assigned Whingeing History for first period, first semester - enjoy the final days of summer, kids :)

#ConfidenceGap or ‘Nobody can make you feel inferior without your permission’

Since there’s plenty of time to browbeat, spam & harangue y’all into voting for our South by Southwest Interactive (SXSWi) panel about passionate people (please do vote early’n'often here, seriously), I wanted to riff on the theme of a spot-on proposal, discovered thanks to Rad Campaign’s founder Allyson Kapin twitterstream (@womenwhotech).

Sarah Granger of WomenCount has an awesome lineup of women speakers on board to discuss ‘The Silent Majority: Women in Politics Online.’ Regardless of whether or not you plan to attend SXSWi, could you please click that link, create an account & vote for this panel as a favour to me? Please?

Timing’s spot-on, with scorching-hot political discussions about proposed healthcare overhauls & infinitely blog-able nutbars attending local townhall sessions.  Countering the divisive & anger-fueled ‘discussions’ occurring on this subject is an online space launched today, built by BlogHer & the Sunlight Foundation for women to share their thoughts on the healthcare debate. Users are encouraged to employ Sunlight Foundation’s roster of online tools, such as OpenCongress, to efficiently search & read the healthcare bill’s contents.  It’s telling that the first space online for public policy conversations by/for women is on the subject of healthcare, a public policy and private sector subject area that is in dire need of more estrogen after hundreds of years of male-only pharma trials & medical studies.

Hopefully by March this space‘ll serve as a case study for the ‘Silent Majority’ panelists to demonstrate that a large female audience will eagerly contribute to serious policy discussions when offered a space & encouragement; & this space‘ll also contrast sharply with mainstream media coverage of screaming match soundbites, insult-slinging & fear-mongering.

While it might seem ‘kumbya’ to state that these policy discussions would be more civil had they been shepherded by women, having worked for two whip-smart, balanced, strong & self-effacing female politicos, I truly believe that this is true & look optimistically to Kathleen Sebelius‘ ‘tenacious d’ throughout her career to deliver real reforms from the Health & Human Services Department in the months to come.

The clearest authoritative communicator on the touchy subject of lower participation rates of women in politics is Dee Dee Myers.  In her 2008 ‘Why Women Should Rule the World’, Myers devotes an entire chapter to ‘Closing the Confidence Gap,’ where she specifically lists verbal tics (starting phrases with ‘I think..’) & self-discouraging mental patterns that eroded her confidence while working in the West Wing. (More recently a Canadian expert scholar on this subject, Sylvia Bashevkin, published ‘Women, Power & Politics,’ which I’d highly recommend if you want a maple-glazed variety).

As Myers recounts her personal experience in one of the most coveted staffer roles interacting directly with news media, she supports her heartening &/or cringe-inducing anecdotes with research & interview quotes from biologists, sociologists & politicos (including Sebelius :).  What made me think of this chapter within the context of BlogHer/Sunlight/SilentMajority was this quote from Harvard Business School professor Rosabeth Moss Kanter, which merges gendered discussion participation, voices online & confidence perfectly:

“There is no talent difference that I can see.  There is sometimes a difference between the men and women in the willingness to claim airtime in class.  The men seem to feel that they can start talking and eventually they’ll have a point to make.  The women are more likely to feel that they ought to have something valuable to say before they say it.”

We’re definitely lucky to have wry commentary coming frequently from bloggers such as Kadi O’Malley, as well as the many sharp female print jounalists from Canadian dailies extending conversations from their columns online, but we are unfortunately still at a loss when it comes to quantity & choice for viewing the political landscape through a women writer’s lens, professional or amateur.

Blogging about this at all means entering a loaded & delicate subject matter (landmines include ‘tokenism,’ ‘quotas,’ ‘man-bashing,’ etc.), but I feel the same as I did when I blogged in the winter to mark The Churchill Society’s support of women in politics.  What’s changed is that with more collaboration between female writers online & the tools to synthesise information to suit a searcher’s specific policy interests, in the months ahead we’ll hopefully see more safe spaces built for informed female users to discuss specific policy issues, flesh out their views, disagree honestly & openly - without descending into name-calling.

all swallowed in their coats with scarves of red tied ’round their throats

Blogger guilt & the glimmer of spring prompts a much overdue post…Shamed into action by lovely stalwart scribblin’ colleagues like The Douma, The Doctor & The Boyd...I’ve now got Sharanwrap & Lunch Lovin’ Mary to keep up with.  Sheesh.

Certainly no lack of content to populate these pixels - followup from ChangeCamp’s kept things busy & continues to snuggles perfectly into my nerdy niches of politics, public policy, civic engagement, copyleft/opensource & tech.

(photo from Nate Archer)

Spearhead’er Mark Kuznicki has a great summary post on the ChangeCamp blog to succinctly wrap the event and issue a call to action for all participants to move our ideas forward.

Positive & constructive results are in for what was a hugely successful & ambitious undertaking - ChangeCamp Toronto.  Mosey over to the Wiki for interesting survey results & illustrations like this one:

While you’re surfin’ check out the glowing feature in the Globe & Mail about the open source movement in the city, & like all good tech events in TO, there’s a great vid by Mark McKay that captures the spirit of the event:

ChangeCamp ‘09 from Mark McKay on Vimeo.

We’ve got more ChangeCamp schemes in the works, so stay tuned.  All planning meetings are broadcast/recorded to align with our ‘transparency’ thrust - we walk the walk, peeps!  Tune in on Tuesday afternoon for more CC chats & mind mappin’:

ChangeCamp Strategy Session February 2, 2009 from remarkk on Vimeo.

It’s a beauty way to go.

Beauty

No Joni or Rush in iTunes (yet) to officially celebrate.  Aside from the Yankee-Doodle-ing eAdvocacy posts, wanted to share the success of a client that we’ve been very lucky to have - Molson.  The Society for New Communications Research awarded both our H&K Digital Team & our talented, charming & thoughtful contacts at Molson with the 2008 Excellence in New Communications Award (blogger relations category).  Please forget my breathless gushing over indie rock upstarts to recognize that this is truly huge.  We were pitted against respected heavyweights, such as Edelman’s lauded US social media team and the social media pros at SHIFT Communications.

The event so nice, we held it twice - Brew 2.0 in T-dot & VanVegas - won over the SfNCR judges evaluating blogger outreach (& you might remember all the buzz that it generated in armchair quarterback vs. participant-blogger-punditry shortly thereafter? For Immediate Release Podcast? Anyone? Anyone? Anyone know the effects?) & was quite honestly, two of the best ‘working’ nights I’ve ever experienced to boot.

Let’s turn it up to eleven in ‘09, then.  Blogs’n'tweets’n'memes’n'dreams, y’all! Read up on Molson’s (winning) submission ici.